Four numbers here are free to call and that list appears only in the county handbook, nowhere on its website. Create your phone account in minutes.
Create your phone account in minutes
Phone and video at the Justice Center both run through one vendor, ICSolutions. Calls come out to you rather than in, and your person cannot dial at all until they have two pieces of information. Knowing what those are, and passing them on, is the first practical step.
The account belongs to you, not to them. Calls arrive collect, so without funds on your side the phone does not connect.
The same vendor handles video, so one account covers both.
This is the part families most often do not know, and it is why a first call sometimes never comes.
Your person needs their Inmate Control Number and a four digit code before they can use a phone at all.
The control number is printed on the wristband they were given at booking. If they have lost it or cannot read it, it is also the second column of any result in the county lookup, so you can find it and pass it to them on a visit or in a letter.
The county’s handbook puts it as a reasonable time limit on phones, as defined by the pod deputy.
In practice that means it varies by unit and by how many people are waiting.
The handbook lists four numbers that carry no charge:
| Who | Why it matters |
|---|---|
| Jail Ministry | Pastoral support, on 315-424-1877 |
| Human Rights Commission | Complaints and rights questions |
| New York State Parole | Parole matters |
| Vera House | Domestic and sexual violence support |
Everything else runs through your ICSolutions account.
Video runs through the same vendor:
For a family outside Syracuse this is often more realistic than in person visiting, because the in person rounds are narrow and rotate by floor. The visiting guide has that schedule.
ICSolutions publishes rates when you set up an account with the facility selected, and that is the accurate source. 888-506-8407 will also quote them.
There is no way to call your person directly. Calls go out from the jail to a number you have funded, and that is the only direction.
For anything urgent, such as a death in the family, the route is the Justice Center on 315-435-1770 and asking for the shift supervisor.
Onondaga County’s other jail, the Correctional Facility at 6660 East Seneca Turnpike in Jamesville, uses the same vendor but is a separate facility in the system.
So the ICSolutions account carries over, though the facility selection changes, and the visiting and video schedules there are different. Jamesville answers on 315-435-5581.
6 of 7 questions
ICSolutions. You set up an account at www.ICSolutions.com or on 888-506-8407, and the same account covers video visits. Calls out of the jail are collect, so the account has to have funds on it before anything connects.
Phone CallsOften because they cannot. They need their Inmate Control Number and a four digit code before they can dial at all. The control number is printed on the wristband from booking, and if they have lost it you can read it off the county lookup and pass it to them in a letter or on a visit.
Phone CallsNo. Calls only go outward, from the jail to a number you have funded. For an emergency such as a death in the family, call the Justice Center on 315-435-1770 and ask for the shift supervisor, who can pass a message.
Phone CallsThe county's handbook describes a reasonable time limit set by the deputy on the pod, so it varies by unit and by how many people are waiting for the phone.
Phone CallsFour are: the Jail Ministry on 315-424-1877, the Human Rights Commission, New York State Parole and Vera House. That list comes from the county's March 2026 handbook.
Phone Calls7.50 dollars for 30 minutes, through ICSolutions. It is not available to anyone held in administrative or punitive segregation. For families outside Syracuse it is often the more practical option, because in person rounds are narrow and rotate by floor.
Phone CallsICSolutions quotes the rate once you set up an account with the facility selected, and 888-506-8407 will tell you over the phone.
Phone CallsWhere to read the control number they need to dial.
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All information on this page comes directly from official government and facility sources. How we verify information › Last verified September 18, 2026. Official source: sheriff.onondaga.gov/custody/visitation ›