FCI Seagoville Phone Calls

How TRULINCS Works

TRULINCS (Trust Fund Limited Inmate Communication System) is the BOP’s combined phone and email platform. Inmates access it from terminal kiosks inside the facility. For phone calls, they select your number from their approved contact list, dial out, and you answer on your end.

There’s no PIN system on your side: you just receive the call. An automated message will play when you answer, identifying it as a call from a federal inmate. You must accept the call for it to connect.

Minute Limits

Each inmate gets 300 minutes per calendar month for phone calls. The limit is shared across all contacts. Individual calls are capped at 15 minutes: the line cuts off automatically when time runs out. At that point the inmate can call back (if minutes remain) or wait until they have access to a terminal again.

Minutes reset at the start of each calendar month and do not carry over.

How to Get Your Number Approved

The inmate adds your number from a TRULINCS terminal inside. The process:

1. The inmate goes to a TRULINCS kiosk and accesses the phone contact management section.
2. They submit your phone number for approval.
3. The BOP reviews the number: typically within a few days.
4. Once approved, the number is active on their list and calls can start.

You don’t receive a confirmation when approved. If the inmate says they added your number, try waiting 2–3 days. If calls still aren’t coming through after that, they can check the approval status from the kiosk.

Monitoring

All calls from FCI Seagoville are recorded and subject to monitoring by BOP staff. This is standard across all federal facilities. Calls with attorneys are handled differently and may be subject to separate procedures: the inmate should consult their attorney about privileged communications.

How Calls Are Paid

Call charges come out of the inmate’s Trust Fund account. The rate varies but is set by the BOP’s telecommunications contractor. If the account balance is too low, calls may be blocked. Fund the account via MoneyGram Code 7932 or Western Union FBOP DC: see the Send Money guide.