State and County inmate rates are determined by the facility
provider and are subject to change. Pigeonly will provide you
with the best-rate number available to help you save on your
calls. On average, our customers see a 40-60% savings.
Federal inmates pay $0.06 per/minute with our best-rate number.
Yes. All of our products and services are available to all state, county, and federal facilities that are located in the U.S. * If your loved one is housed in a TDCJ facility, at this time we are not able to provide telephone service. However, ALL other services are available to you.
Federal inmates pay for their phone calls out of their commissary accounts. For State and County inmates, the calls are deducted from the pre-paid phone account that is funded with the $25 payment.
Don’t worry. We just need to update your inmate’s location for the services that require mailing. If we need to provide you with a new best-rate number to continue save on your calls, we will do that free of charge.
The inmate is allowed to use the best-rate number for as many minutes as the facility allows.
Yes. Just contact our customer service department during business hours.
There is no limit to how many State, County or Federal inmate contacts you can add to your account.
The $25 goes to the phone provider to set up and fund your inmate prepaid calling account.
We will automatically bill your credit card monthly on your scheduled bill date. If your payment fails, we will continue to retry payment to reactivate your account periodically as long as you have an active subscription if you have not called in to cancel your subscription.
We accept all major credit cards; Visa, Mastercard, American Express, and Discover. We also accept prepaid cards. Currently we do not accept Western Union, MoneyGram, or personal checks for payment.
Yes. If a user wishes to pay with any card that is not in their name we must first speak to the card holder and receive their consent on a recorded line.
Our subscriptions are billed monthly and require a credit card on file to facilitate this.
No. You may review your billing cycle date anytime online or if you need an invoice we can provide one upon request.
No. Pigeonly will set up and manage your prepaid calling account that is associated with our best rate number.
Yes. You can switch out your services at any time online in your account settings area.
You can cancel your inmate’s subscription at any time online. All you need to do is select your inmate, select Edit, select Manage Plan, and then select Cancel Subscription.
No. There is a preview screen prior to checkout and all changes need to be made prior to processing payment.
You can always choose where you would like your calls to be routed. If you need to change the phone number where your calls are forwarded, you can update it in your account settings area.