Cleveland County Detention Center Phone Calls. How Securus Works

How Phone Calls Work at Cleveland County

The person inside initiates the call from a phone or tablet inside the facility. They dial your number, and Securus connects the call to you. For the call to go through, you need to have a Securus account set up with your phone number registered and funds or billing in place.

If you do not have a Securus account, the call will not connect. Create your account before the person tries to call you.

Step 1: Create a Securus Account

Go to securustech.online/#/enroll and choose how you want to receive and pay for calls. You have three options:

Securus Debit: You load money into a prepaid Securus account. When the person calls, the cost is deducted from your balance. This is the most common option and lets you control how much you spend.

Advance Connect: You add funds to an account linked to the inmate’s phone account. Calls draw from the balance you have prepaid. This can be a good option if you want to make sure funds are always available without managing your own account balance.

Direct Bill: Calls are billed to your phone number through your phone carrier. This works for landlines or mobile numbers that accept third-party billing. Not all carriers allow this. Check with your carrier if you are not sure.

You will need to provide your name, a valid email address, and the phone number you want the calls to come to.

Step 2: Add Funds

For Securus Debit and Advance Connect accounts, add funds through the Securus website or by calling (800) 844-6591. You can pay with a credit or debit card. The minimum and maximum deposits vary by account type. Check securustech.online for current minimums and any applicable fees.

Note that money deposited into the inmate’s JailPackStore trust account can also cover Securus phone time on the inmate’s end. The two systems are connected at many county facilities. The person inside can ask housing staff how their account funds are applied to phone calls.

Step 3: Wait for the Call

Once your account is set up and funded, the person inside can dial your registered number. Securus will ask you to accept the call. Accept it and the call will connect.

If the call does not connect, the most common reasons are:

• Your phone number is not registered on the Securus account
• The account balance is too low
• Your carrier is blocking third-party billed calls (Direct Bill accounts only)
• The number you provided is a VoIP number (some VoIP numbers are not accepted by Securus)

Call Monitoring and Recording

All calls from Cleveland County Detention Center are recorded and monitored. Do not discuss anything sensitive on a Securus call. The only calls that are not monitored are those designated as attorney-client calls, which require a separate process through the facility.

Rates

Rates for Securus calls vary by the type of call (local, in-state, interstate) and your account type. Current rates are shown during account setup and on the Securus website at securustech.online. Rates are set by Securus and are subject to FCC guidelines.

Adding or Removing Phone Numbers

Log in to your Securus account at securustech.online to update your registered phone number or add additional numbers. You can also call (800) 844-6591 to make changes to your account. The person inside can add or remove numbers from their approved call list, subject to facility rules.

Blocking Calls

If you want to stop receiving calls, log in to your Securus account and remove your phone number, or call (800) 844-6591 to request that your number be blocked. You can also contact the facility at (704) 669-3001 to ask them to remove your number from the approved list.

Video Visitation

Securus may offer remote video visitation as a separate service. This would allow you to do a video call from your own device instead of traveling to the facility. Whether video visits are currently available at Cleveland County Detention Center is unconfirmed. Call (704) 669-3001 or check securustech.online to find out.

International Calls

If you are outside the United States and want to receive calls, contact Securus at (972) 734-1111 to ask about international call options. Not all Securus facilities support international calling.

Troubleshooting a Failed Call

If the person says they tried to call and you did not receive it:

1. Confirm your phone number is correctly registered on your Securus account
2. Check your account balance or billing status
3. Make sure your carrier accepts third-party billing (if using Direct Bill)
4. Check whether your phone blocked the call as spam
5. Call Securus at (800) 844-6591 for account-specific help