Wake County Detention Phone Calls. How GettingOut Works

How GettingOut Works

GTL/ViaPath runs the phone system at Wake County Detention. The GettingOut app and website are the platforms you use on your end to receive calls and messages.

Here is the basic flow:

1. You create an account at gettingout.com.
2. You add your phone number to the approved list.
3. You fund your account.
4. The person inside selects your number from their approved call list and places the call.
5. Your phone rings, and when you answer, the call connects.

You do not call them. They call you.

Step-by-Step Setup

Step 1: Create your GettingOut account

Go to gettingout.com or download the GettingOut app on your phone. Tap “Create Account” and enter your name, email address, and a password. Confirm your email.

Step 2: Add your phone number

Log into your account and navigate to your profile or phone settings. Add the phone number you want to receive calls on. This can be a mobile or landline number. Some accounts allow multiple numbers; check within your account settings.

Step 3: Fund your account

Go to the “Add Funds” section and add money with a debit or credit card. GettingOut charges a service fee on deposits. The amount deducted per call depends on current GTL/ViaPath rates for Wake County. Call (919) 773-7930 to ask about the current per-minute rate before loading a large amount.

Step 4: Tell the person your number is set up

Once your account is funded and your number is active, let the person inside know they can call you. They will need to add your number to their approved call list on the facility’s phone system if they have not already done so.

Step 5: Answer when they call

When the call comes through, you may hear a brief automated message identifying the call as coming from Wake County Detention. Accept the call to connect.

Call Monitoring and Recording

All calls at Wake County Detention are recorded and may be monitored by the Sheriff’s Office. This is standard procedure at county jails. Do not discuss anything you would not want on record. Calls involving attorneys may be handled differently; consult the facility at (919) 773-7930 if attorney-client call privacy is a concern.

Approved Numbers

The person in custody can only call numbers that are pre-approved on their call list. If you recently changed your number, you may need to let the person know so they can get the new number added. The process for updating approved numbers is handled at the facility level.

Blocked or Disconnected Calls

If a call drops or does not connect, a few things to check:

• Is your account funded? A zero balance will block calls.
• Is your number on the approved list?
• Is your phone set to accept calls from unfamiliar numbers? Some call-blocking apps screen out correctional facility calls.

If calls consistently fail, contact GettingOut support through gettingout.com or call (919) 773-7930 to report the issue.

Digital Messaging Through GettingOut

In addition to phone calls, the GettingOut app supports digital messaging (text-style messages) where the facility allows it. This can be a good way to stay in touch on days when calls are not possible. Message delivery is subject to staff review and facility rules.

Log into your GettingOut account and check the messaging section to see if this feature is enabled for Wake County Detention Center.

Call Times

Phone access at county jails typically follows a schedule tied to housing unit routines: morning, afternoon, and evening call periods. The specific schedule at Wake County is set by the facility and may vary by housing unit. The person inside will know when their unit has phone access.

Rates and Fees

GTL/ViaPath rates for Wake County Detention are not published on this page because they change. Call (919) 773-7930 or check your GettingOut account for the current per-minute rate. There may be a connection fee in addition to the per-minute charge.

International Calls

If you have a family member calling an international number, confirm with the facility whether international calls are allowed and what the rate is. Not all county jails permit international dialing. Call (919) 773-7930 for the current policy.

Attorney Calls

Calls between a person in custody and their attorney may be treated as confidential and not recorded, depending on Wake County policy. If an attorney-client call was recorded when it should not have been, contact the attorney’s office and the facility directly.

When Calls Are Not Enough

If you need to stay connected beyond phone calls, letters and photos are another option. Mail goes through a scan-and-forward system and is delivered digitally to the person’s tablet. See the mail and photos guide for the address and rules.

If you cannot make the weekly video visit slot, the visitation guide covers how to schedule and what to expect.