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Phone Calls at Northeast Ohio Correctional Center

NEOCC uses ViaPath (ConnectNetwork) for phone calls. Create an account at connectnetwork.com and add your number before your loved one calls from the facility.

Overview

Northeast Ohio Correctional Center uses the ViaPath platform, managed through ConnectNetwork, for inmate phone calls. To receive a call, you need an active ConnectNetwork account with your phone number registered and funds available to cover the call charges. Your loved one must initiate every call from inside NEOCC. All calls are recorded and monitored. If you’re also sending money to the inmate’s commissary account, note that phone and commissary accounts are separate at NEOCC. Funding one account does not fund the other.

Quick Facts

Phone provider: ViaPath (ConnectNetwork). Website: connectnetwork.com.
Create an account at connectnetwork.com and register your phone number before expecting any calls.
Your loved one initiates all calls from inside the facility. You cannot call in.
All calls are recorded and monitored.
Phone and commissary accounts are separate. Funding the commissary (JPay) does not fund phone time.
For current per-minute rates and call length limits, log in to connectnetwork.com or call ConnectNetwork support.
Questions: call ConnectNetwork support at the number listed on connectnetwork.com, or call NEOCC at (330) 746-3777.

How the Phone System Works at NEOCC

NEOCC uses ViaPath’s ConnectNetwork platform for all inmate phone calls. This is the same system used across many CoreCivic facilities, but the rates and call limits at NEOCC are specific to this facility. Your loved one dials out from a facility phone or tablet and the call connects to your registered number. You cannot dial into the facility.

All calls are subject to recording and monitoring by NEOCC staff and may be shared with law enforcement. Legal calls to attorneys may qualify for a separate privileged call process. Ask the inmate’s unit team about attorney call procedures.

Step 1: Create a ConnectNetwork Account

Go to connectnetwork.com and register an account. You’ll need:

Your full name and address
Your phone number (the one that will receive calls)
A payment method to fund the account

You can also call ConnectNetwork support (the current number is listed on their website) to set up an account by phone.

Step 2: Add Your Phone Number

Once your account is set up, add the phone number your loved one will call. This must be done before any call can connect. If your number is not registered in the system, the call will not go through.

You can register a landline or a mobile number. Check the ConnectNetwork website for any restrictions on VoIP numbers.

Step 3: Fund Your Account

ConnectNetwork offers prepaid options where you load funds into your account and call charges are deducted as calls come through. You can also set up recurring payments so the account stays funded.

Exact rates per minute are not published publicly. Log in to connectnetwork.com to see current pricing for calls from NEOCC, or call ConnectNetwork support.

Phone vs. Commissary Accounts

This is one of the most common points of confusion at NEOCC. The JPay/ConnectNetwork account you use to send commissary money is separate from the ConnectNetwork phone account you use to receive calls. Funding one does not carry over to the other.

Commissary deposits go through connectnetwork.com under the inmate’s JPay account. See the Send Money guide.
Phone account is funded separately through your personal ConnectNetwork account.

Troubleshooting Missed or Failed Calls

If a call doesn’t connect:

Confirm your phone number is registered in your ConnectNetwork account.
Confirm your account has available funds.
Check whether your phone carrier blocks calls from correctional facilities (some prepaid carriers do).
Check the ConnectNetwork website for any service outages.

If calls were connecting before and have stopped, call ConnectNetwork support or NEOCC at (330) 746-3777 to ask whether there are any account holds.

Tablet Messaging and Video

CoreCivic facilities, including NEOCC, typically offer tablet-based messaging and video as an alternative to phone calls. If NEOCC has activated this option, inmates can use the tablet system to send messages and schedule video visits. Contact NEOCC at (330) 746-3777 to confirm whether tablet messaging is currently available.

If your loved one also needs money for their commissary account to buy phone time or tablet credits inside the facility, see the Send Money guide.

Families Also Ask

6 of 7 questions

What phone system does Northeast Ohio Correctional Center use?

NEOCC uses ViaPath (ConnectNetwork). Create an account at connectnetwork.com, register your phone number, and add funds before expecting any calls from the facility.

Phone Calls

How do I receive a phone call from NEOCC?

Create a ConnectNetwork account at connectnetwork.com, register the phone number you want to receive calls on, and fund your account. Your loved one initiates the call from inside the facility. You cannot call in.

Phone Calls

Are phone calls at NEOCC recorded?

Yes. All non-privileged calls are recorded and monitored. Legal calls to attorneys may be handled through a separate process: ask the inmate's unit team.

Phone Calls

How much do phone calls from NEOCC cost?

Per-minute rates are not published publicly. Log in to your ConnectNetwork account at connectnetwork.com to see current pricing for calls from NEOCC, or contact ConnectNetwork support.

Phone Calls

If I send money to the commissary at NEOCC, does that pay for phone calls too?

No. Commissary deposits through JPay and your ConnectNetwork phone account are separate. You fund phone calls through your own ConnectNetwork account at connectnetwork.com. Sending commissary money does not add phone credits.

Phone Calls

Why isn't my call connecting from NEOCC?

Common causes: your phone number is not registered in your ConnectNetwork account, your account has no funds, your carrier blocks correctional facility calls, or there's a ConnectNetwork service issue. Confirm your account is active at connectnetwork.com, then call ConnectNetwork support or NEOCC at (330) 746-3777 if the problem continues.

Phone Calls

Is tablet messaging or video calling available at NEOCC?

CoreCivic facilities often have tablet-based messaging and video visitation. Call NEOCC at (330) 746-3777 to confirm whether that option is currently active at this facility.

Phone Calls